Uwchlan

IT Support Specialist

At Uwchlan Ventures, we believe technology should simplify your work, not complicate it. Our IT Retainer service provides comprehensive, proactive IT solutions designed specifically for small businesses using a collection of third-party SaaS applications. We act as trusted, long-term partners to our clients, managing their technology so they can focus on growth and innovation

Position Overview

We're seeking an IT Support Specialist to join our team. In this role, you'll primarily support our IT Retainer customers, who rely heavily on cloud-based SaaS applications for their daily operations. This is a remote position focused on ensuring customer SaaS systems run smoothly, securely, and efficiently. You'll work closely with a diverse range of small businesses, acting as their first point of contact for IT issues, troubleshooting, maintenance, and user support.

Responsibilities

  • Provide responsive technical support via email, chat, phone, and remote tools.
  • Proactively monitor and manage customer SaaS applications, identifying and resolving issues before they impact users.
  • Manage routine SaaS application maintenance tasks, including updates, user management, software licensing, and integration support.
  • Assist with comprehensive IT audits, documenting SaaS environments, security practices, and integrations.
  • Support the onboarding of new customers, including documentation of SaaS systems, security setup, and application integrations.
  • Work collaboratively with senior IT team members on technology roadmaps, strategy, and cloud-based projects.
  • Ensure security and compliance best practices are consistently implemented and maintained across client SaaS systems.
  • Act as a liaison between clients and SaaS vendors, managing relationships and facilitating issue resolution.

Qualifications

  • Proficiency in Microsoft 365, Google Workspace, and various cloud-based SaaS tools.
  • Experience with SaaS security fundamentals, compliance standards, and best practices.
  • Excellent troubleshooting skills, with a proactive, problem-solving mindset.
  • Outstanding communication skills, able to convey technical information clearly to non-technical users.
  • Strong organizational skills, detail-oriented, and capable of managing multiple priorities.
  • Experience working with small businesses or within a managed IT service environment is a plus.

Why Join Uwchlan Ventures?

  • Collaborative, supportive work environment with an emphasis on professional growth.
  • Opportunity to directly impact and support the success of a diverse range of small businesses.
  • Flexible, remote-friendly work culture.

Ready to Join Our Team?

If you're passionate about delivering high-quality IT support and building lasting relationships with small business clients, we'd love to hear from you. Apply today to help us simplify IT for businesses everywhere.

If interested, please send us an email at team@uwchlanventures.com.